AU DeiC Front Office takes care of administrative, and project related questions and issues related to Interactive HPC. AU DeiC Front Office will help you with access to HPC facilities. Front Office will also provide guidance on how to get resources on a facility and how HPC can be used in research and teaching. Optimization and help with code and data will be a collaboration between the user and Front Office to find the right help.
For DeiC Front Office Support, contact the AU DeiC Front Office
AU Back Office takes care of technical issues related to Interactive HPC. Back Office is the technical staff of Interactive HPC. Back Office takes care of e.g., of moving large amounts of data, processing GDPR and sensitive data, technical issues with facilities, software, hardware and more. Back Office cannot help you with issues such as optimization problems with code, or if you have run out of computation time.
For Back Office support contact the AU Back Office
It is mandatory to report use of the national HPC resources. This is to increase awareness of the use of HPC in research and to document the scientific output of the national investment in HPC.
As a researcher you are therefore required to acknowledge use of Interactive HPC in all publications, book chapters, posters etc. Your Front Office will provide you with an HPC reference number (e.g. DeiC-AU-L1-123456) and how to use it correctly.
AU Front Office takes care of administrative, and project related questions, issues with and access to Interactive HPC
AU Back Office takes care technical issues with Interactive HPC
If you are experiencing problems with DeiC Interactive HPC, please check the System Status to see if it's a general problem and when it will be fixed
